Dynamics 365 for Retail & Commerce

Microsoft Dynamics 365 for Retail & Commerce

Dynamics 365 for Retail & Commerce is a true, end-to-end, omni-channel solution made specifically for retailers.

How do I engage customers across multiple channels? How do I prevent “out of stocks”? How do we differentiate ourselves from the competition? Bring together disconnected data silos with an integrated platform that can handle the full spectrum of retail operations, from merchandising to modern point of sale, all in one place - Dynamics 365 for Retail and Commerce!

Dynamics 365 for Retail & Commerce Overview

In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for Retail & Commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the buying cycle.

A perfect customer experience starts with your employees having the tools they need. With Dynamics 365 for Retail & Commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.

Omni-Channel Commerce

  • Modern point of sale (MPOS)
  • E-commerce
  • Order management and payment processing
  • Call Center
  • Social integration

Merchandise Management

  • Catalog management
  • Merchandising
  • Loyalty capabilities
  • Pricing and promotions

Digital Operations

  • Workspaces
  • Centralized store management
  • Supply chain and logistics
  • Store operations
  • Business intelligence
  • Hardware and payment compliance

Why Microsoft Dynamics 365 for Retail & Commerce Industries?

Today’s retailers and commerce businesses need to adapt to the rapidly changing consumer purchasing landscape. Customers in the digital age expect to browse products and reviews from their home or on their commute, and move between devices and stores without missing a beat. At the same time, digital-centric business models are pushing the bar ever higher, causing retailers to reevaluate and re-imagine the role their stores play in an increasingly connected retail landscape. With Dynamics 365, retailers gain the tools to:

Dynamics 365 for Retail and Commerce Benefits

Optimize operations with intelligent business insights

  • Get ahead of trends with well-informed merchandising decisions
  • Streamline inventory and supply chain management

Empower employees to deliver on business growth

  • Empower employees to provide outstanding service
  • Enable collaboration and information sharing

Delight customers with exceptional shopping experiences

  • Deliver frictionless omni-channel journeys
  • Get a single view of the customer
  • Personalize engagement
  • Enhance store experiences

Learn more about Dynamics 365 for Retail & Commerce!

Ready to get a more in-depth view of Dynamics 365 for Retail & Commerce? Contact us to request your personalized demonstration!

Microsoft Business Applications for Retail & Commerce

Utilize world class financial capabilities with built-in predictive analytics and intelligence to set the pace in your industry by enabling better and quicker decision making.

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Recent Dynamics 365 Retail & Commerce Blog Posts

chat widget dynamics 365 commerce

Dynamics 365 Commerce 2022 Release Wave 1 – Can We Talk?

February 18, 2022

One of the most important aspects of the 21st century commerce experience is giving the consumer more ways to communicate with commerce companies right from the website. As part of this strategy, the retailer needs a good chat feature. If you are like me, a typical day at the desk finds you with 20 tabs…

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dynamics 365 sales order update backorder

Dynamics 365 Supply Chain – Create a backorder on purpose!

February 9, 2022

Backorder. To many, that is a bad thing to hear or to track in the system. To others, it is an opportunity to go above and beyond for the customer. Today we will examine a specific use case when the goal is to deliver to the customer as soon as possible or as close to…

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dynamics 365 commerce 2022 release wave 1

Dynamics 365 Commerce: 2022 Release Wave 1

January 26, 2022

The Microsoft ecosystem continues to impress with its commitment to deliver a first-class commerce experience. With the impact of Covid on buying trends, commerce is accelerating its digital transformation. Recently, an industry expert was quoted as saying, “E-commerce sales have increased from a 1% growth year over year to 1% growth per month.” Microsoft is…

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