Dynamics 365 for Retail & Commerce

Microsoft Dynamics 365 for Retail & Commerce

Dynamics 365 for Retail & Commerce is a true, end-to-end, omni-channel solution made specifically for retailers.

How do I engage customers across multiple channels? How do I prevent “out of stocks”? How do we differentiate ourselves from the competition? Bring together disconnected data silos with an integrated platform that can handle the full spectrum of retail operations, from merchandising to modern point of sale, all in one place - Dynamics 365 for Retail and Commerce!

Dynamics 365 for Retail & Commerce Overview

In modern retail, the possibilities for businesses and customers to connect and interact are endless. Microsoft Dynamics 365 for Retail & Commerce industries provides a solution that enables businesses to deliver the best possible customer experience throughout the buying cycle.

A perfect customer experience starts with your employees having the tools they need. With Dynamics 365 for Retail & Commerce industries, these tools are never out of reach and come equipped with the integration and business intelligence needed to truly transform your business.

Omni-Channel Commerce

  • Modern point of sale (MPOS)
  • E-commerce
  • Order management and payment processing
  • Call Center
  • Social integration

Merchandise Management

  • Catalog management
  • Merchandising
  • Loyalty capabilities
  • Pricing and promotions

Digital Operations

  • Workspaces
  • Centralized store management
  • Supply chain and logistics
  • Store operations
  • Business intelligence
  • Hardware and payment compliance

Why Microsoft Dynamics 365 for Retail & Commerce Industries?

Today’s retailers and commerce businesses need to adapt to the rapidly changing consumer purchasing landscape. Customers in the digital age expect to browse products and reviews from their home or on their commute, and move between devices and stores without missing a beat. At the same time, digital-centric business models are pushing the bar ever higher, causing retailers to reevaluate and re-imagine the role their stores play in an increasingly connected retail landscape. With Dynamics 365, retailers gain the tools to:

Dynamics 365 for Retail and Commerce Benefits

Optimize operations with intelligent business insights

  • Get ahead of trends with well-informed merchandising decisions
  • Streamline inventory and supply chain management

Empower employees to deliver on business growth

  • Empower employees to provide outstanding service
  • Enable collaboration and information sharing

Delight customers with exceptional shopping experiences

  • Deliver frictionless omni-channel journeys
  • Get a single view of the customer
  • Personalize engagement
  • Enhance store experiences

Learn more about Dynamics 365 for Retail & Commerce!

Ready to get a more in-depth view of Dynamics 365 for Retail & Commerce? Contact us to request your personalized demonstration!

Microsoft Business Applications for Retail & Commerce

Utilize world class financial capabilities with built-in predictive analytics and intelligence to set the pace in your industry by enabling better and quicker decision making.

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Recent Dynamics 365 Retail & Commerce Blog Posts

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Dynamics 365 – Asset Lease Transfer From Legacy

December 17, 2021

Do you have a need to transfer asset leases from your legacy system, or other systems of record and just don’t know how to get it into Dynamics 365?  Are those Excel files driving you nuts trying to figure out what the carrying value should be on your lease liability and lease depreciation?  We can…

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Dynamics 365 – How To Prevent Updates To Fully Invoiced Sales and Purchase Orders

December 10, 2021

Did you ever have one of those days when everything seems to go wrong? Perhaps, you got in a hurry for a rushed order update and tried to add a line to the incorrect purchase order? Did a colleague accidently remove a line from a fully invoiced sales order (and live to tell you about…

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D365 Tech Connect – A New Dynamics Tech Conference

November 23, 2021

Now that we’ve had the weekend to reflect on last week’s first-ever D365 Tech Connect, we’re still buzzing with excitement about how it went and for the future of the event. How we got here Ever since the Dynamics Tech Conference (hosted by Microsoft and then Dynamic Communities) stopped happening, the architects on our team…

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